With over 22 years of expertise, IST has built a reputation for transforming customer experiences across industries. Our CX knowledge and innovative strategies help clients achieve exceptional service and success.

IST leverages AI technology to address contact center inefficiencies, improving real-time engagement, enhancing overall customer service operations, and elevating the overall customer

experience.

At IST, we foster long-term partnerships, having successfully delivered 350 CX projects for 150 clients across the EMEA region. We are dedicated to creating inspiring customer interactions through collaboration and trust.

IST is a global Genesys Platinum partner with extensive experience in CX solutions. Our team of Genesys-certified engineers and CCaaS developers provides consulting, system integration, and analytics to help clients maximize their Genesys investments. We focus on innovation and excellence, delivering seamless implementations and specialized support, which has earned us multiple Genesys awards.

Our Innovations

GC ProACT

Proactively monitor Genesys Cloud performance with real-time insights, preventing disruptions by addressing risks before they impact operations.

GC Essential 10

Follow proven best practices with GC Essential 10 templates for smooth Genesys Cloud implementations, from planning to deployment and support.

Agent Assist

Boost agent performance with AI-powered assistance, automating comprehension and summaries to improve response times and efficiency.

Cloud To Local

Ensure compliance with flexible storage options (on-premises, hybrid, or cloud), securely capturing interactions while adhering to local regulations.

Leverage LLMs and Generative AI for natural, multi-language conversations, including Arabic dialects. Supported by top linguists, our CDI-certified team ensures smooth chatbot and voice assistant interactions.

Optimize CX  with AI-powered Customer Journey Management, capturing real-time customer behavior across all touchpoints. Leverage analytics for deep insights, orchestrating end-to-end journeys.

Collect feedback seamlessly with HiveCFM, our omnichannel tool, integrating across web, email, and social platforms. Capture every interaction with ease, using our intuitive platform.

Elevate your customer service at every touchpoint with our Industry leading Contact Center Solutions partners and WFO suite, tailored for enterprise efficiency.

Elevate your digital engagement

strategy with a CXM platform that

empowers organizations to listen,

engage, and reach their customers across social media, messaging, and forums. By leveraging AI for deep insights.

Establish digital trust and streamline KYC effortlessly across channels and time zones, ensuring secure and efficient customer onboarding while providing a reliable identity for each customer.

"IST aligned perfectly with our Digital Transformation vision, empowering Zain Sudan, the giant of Sudanese mobile telecom, to become the first Telco in MEA to implement BYOCC. Through deploying a Genesys Cloud solution, we effectively managed a high volume of calls from our community during challenging times. Their outstanding project management and systems engineers ensured we met our ambitious 10-day time-to-market goal. This project was driven by our shared ambition to craft a compelling success story together."

MR. ELShaikh Madani

Customer Care Director – Zain Sudan

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